Legal Informations - Dr Hormoz Pourkavoos - Stanhope Place Dental Practice - Dentiste London (W2)

Privacy Policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors and service users.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website where applicable.

2. Credits

2.1 This document was created using a template from Adobe systems.

3. How we use your personal data

3.1 In this Section 3 we have set out:

(a) the general categories of personal data that we may process;

(b) the purposes for which we may process personal data; and

(c) the legal bases of the processing.

3.2 Where applicable we may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services. The usage data is anonymous and cannot be traced back to you in person.

3.3 We may process your account data (“account data”). The account data may include your name and email address as provided by you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.4 We may process your personal data that are provided in the course of the use of our services (“service data”). The service data may include your name and contact details provided by you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
 3.5 We may process information contained in any enquiry you submit to us regarding our services (“enquiry data”). The enquiry data may be processed for the purposes of offering and selling relevant services to you. The legal basis for this processing is consent or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.6 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.7 We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping] The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

3.8 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.9We may process any of your personal data identified in this policy where necessary for [the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.10 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data] where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.11 Please do not supply any other person’s personal data to us, unless we prompt you to do so.

 4. Providing your personal data to others

4.1 We may disclose your personal data to other members of our company insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

4.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.3 We may disclose non-sensitive personal data to our subcontractors so far as is reasonably necessary for fulfilling any contract with you.

4.4 Financial transactions relating to our website and services may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4.5 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5. Retaining and deleting personal data

5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

 6. Amendments

6.1 We may update this policy from time to time by publishing a new version on our website.

6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

7. Your rights – access to your data

7.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a) the payment of a fee (currently fixed at GBP 0.00); and

(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

7.2 We may withhold personal information that you request to the extent permitted by law.

7.3 You may instruct us at any time not to process your personal information for marketing purposes.

7.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

8. Your rights under data protection law – summary

8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

8.2 Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(c) the right to erasure;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

 8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
 8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

8.10 To the extent that the legal basis for our processing of your personal data is:

(a) consent; or

(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

8.13 You may exercise any of your rights in relation to your personal data by written notice to us.

9. About cookies

9.1 This website does not use cookies.

10. Our details

10.1 This website is owned and operated by the company at the address given in the contact details of this website.

10.2 Our principal place of business is as given in the contact details on this website.

10.3 You can contact us:

(a) by post, to the postal address given in the contact details on this website.

(b) by telephone, on the contact number published on our website.

 

Traitement des données personnelles
Les données collectées sur ce site internet, lorsque que vous envoyez une demande sont les champs du formulaire. Exemples : nom, prénom, téléphone, adresse physique et électronique, profession, détail de la demande,...

Le responsable du site utilisera uniquement les données que vous avez transmises pour répondre à votre demande. Il est responsable du traitement de ces données à caratère personnel.
Les données seront conservées pendant 3 ans au plus.
Les données ne seront pas communiquées à des tiers.
Vous pouvez demander de corriger ou d'effacer vos données personnelles en envoyant un mail ou via le formulaire de contact du site en précisant "Traitement des données personnelles".
Dans le corps du mail, vous devrez préciser votre nom, prénom, votre adresse mail, ainsi que le détail de votre demande.

Nous vous invitons à contacter le responsable du site si vous pensez que vos données personnelles n’ont pas été traitées correctement ou si nous n'avons pas satisfaits à vos exigences.

Les Cookies

Les cookies sont de petits fichiers textes qui sont enregistrés temporairement sur votre ordinateur ou votre téléphone mobile lorsque vous visitez un site web. Ils sont généralement utilisés pour faire fonctionner des sites Internet ou améliorer l’efficacité de leur fonctionnement. Les cookies aident les sites Internet à reconnaître votre appareil et à retenir les informations relatives à votre visite (par ex. votre langue préférentielle, police privilégiée et autres préférences). La plupart des navigateurs Internet sont configurés pour accepter les cookies, mais vous pouvez modifier cette configuration pour refuser les cookies ou être alerté lorsqu'un cookie est envoyé. Notez toutefois que certaines parties de nos Sites Internet pourraient ne pas fonctionner correctement si vous refusez les cookies.

Nous n’utilisons pas les cookies pour vous suivre ou vous identifier personnellement, mais pour faciliter la navigation sur le site internet.

La plupart des navigateurs vous permettent de gérer vos préférences en matière de cookies en changeant les paramètres de votre navigateur. Si vous acceptez nos cookies mais souhaitez par la suite retirer votre consentement, vous pouvez désactiver tous les cookies déjà présents sur votre ordinateur et modifier les paramètres de votre navigateur pour les bloquer à l’avenir. Veuillez consulter la fonction « Aide » de votre navigateur pour plus de précisions.

Google Analytics

Ce site utilise Google Analytics, un service d’analyse de site internet fourni par Google Inc. (« Google »). Google Analytics utilise des cookies, qui sont des fichiers texte placés sur votre ordinateur, pour aider le site internet à analyser l’utilisation du site par ses utilisateurs.

Les données générées par les cookies concernant votre utilisation du site (y compris votre adresse IP) seront transmises et stockées par Google sur des serveurs situés aux Etats-Unis. Google utilisera cette information dans le but d’évaluer votre utilisation du site, de compiler des rapports sur l’activité du site à destination de son éditeur et de fournir d’autres services relatifs à l’activité du site et à l’utilisation d’Internet.

Google est susceptible de communiquer ces données à des tiers en cas d’obligation légale ou lorsque ces tiers traitent ces données pour le compte de Google, y compris notamment l’éditeur de ce site. Google ne recoupera pas votre adresse IP avec toute autre donnée détenue par Google.

Vous pouvez désactiver l’utilisation de cookies en sélectionnant les paramètres appropriés de votre navigateur. Cependant, une telle désactivation pourrait empêcher l’utilisation de certaines fonctionnalités de ce site.

En utilisant ce site internet, vous consentez expressément au traitement de vos données nominatives par Google dans les conditions et pour les finalités décrites ci-dessus.

 

 

My daughter and I have been a patients at The Stanhope Place practice now for over 20 years and one of the very few people I know who actually enjoys a visit to a dentist. This is because it is a very professional and smart practice yet has an extremely welcoming and relaxed atmosphere. I have total confidence that we receive the best treatment and advice and look forward to my next appointment.
Miss R. Adlington
Hormoz and his team are without a doubt the most professional and welcoming dental practice in London. In fact I feel so relaxed here that I have sometimes nearly fallen asleep during a procedure! I have recommended them to many people and will continue to do so. I used to dread going to the dentist but now I can honestly say that I look forward to my visits. Thank you for all for your care.
Mrs Samira Heydari
As a longstanding patient of the Stanhope Place Dental Practice I have the greatest confidence in the professionalism, expertise and attention to detail of Dr Pourkavoos and his team. The treatment I have received has been outstanding and I would have no hesitation in recommending the Practice to others.
Dr Andy Sandford